Refund policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.  Returns that are worn, damaged or soiled may not be accepted and may be sent back to the customer. 

We ask customers to check garments thoroughly upon delivery before removing any attached tags. All shoes should be tried on a carpeted surface before wear and returned in the original box if unsuitable.

Other Kids Ltd reserves the right to refuse the return of items if they do not meet the conditions outlined above. Any questions, then please email us at info@otherkids.co.uk

 

To return

If you wish to return an item, the refund request must be made within 7 days of receiving the item and sent back to us within 14 days of receiving the item. You can drop the item back into our store or send back using your chosen service. We recommend you return your item(s) using a secure or trackable method i.e. Recorded/Special Delivery so you know when the item has reached us. We recommend that you retain proof of sending, in case of any dispute or failure of the goods to arrive with us. We will not accept any liability for any goods that are returned in inadequate protective packaging, by an uninsured or unrecorded transit service, or that go missing. 

Return address: 108 Leigh Road, Leigh on Sea, Essex SS9 1BU.

To start a return, you can create or log in to your account here. 

 

Refunds

We will email to confirm safe receipt of your returned item(s). Please note, until we receive your return, the item(s) and their condition remain your responsibility. Please note returns can take up to 10 days to be processed. Your refund will be credited back via the original method of payment. Please sufficient time for your refund to appear on your bank statement. This time will vary depending on your banking provider.  

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If your item develops a manufacturing fault after use, please get in touch quoting your order number, so we can assist. 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on clearance/outlet items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@otherkids.co.uk.